Team Csharp
20 days ago
that might have been rectified through the product support section. Most issues come down to users not being up to date.
https://blendermarket.com/account/orders
Installing the latest version from orders should get you squared away. Hopefully that is able to help.
https://www.youtube.com/playlist?list=PLjqpj14voWsWM4qK8M68KQqyKkM9YqS5x
A playlist extensively going over the topic has been created. I hope it is able to assist you and improve your condition.