MACHIN3
over 1 year ago
Asked a qestion, pointed him to a specific page in the documentation within 8 minutes of his message, which explained exactly what he needed to know.
Instead of reading that, he just repeated his initial question, copy and pasted it actually, including the typos.
Told him the link contains all the info he needs, and asked if anything is unclear. Not waiting for a response I followed up with a second message telling him exactly what's also explained in the docs.
He responded "be polite next time". I responded "Don't be lazy next time".
The only impoliteness here, was him not respecting my time and expecting me to spoon feed him everything.
This the fast and efficient, no-nonsense product support you can expect from me.