Axel Olsson
22 days ago
Hello Feras Zuhair,
Thank you for your feedback. I'm sorry to hear that the add-on did not meet your expectations. I would like to address your concerns and provide some clarification.
Firstly, the performance of the add-on, as well as Blender's camera solver, is highly dependent on the quality and characteristics of the footage being used. For instance, footage with a blurred background and moving objects, such as a person walking across the scene, can result in longer processing times due to a lack of stationary, solid objects to track. Conversely, footage with visible stationary objects like structures or the ground, and minimal external movement (or appropriately masked movement), should process more efficiently. This dependency on footage quality is consistent across all tracking software and is not an issue specific to the add-on.
Regarding your comments about customer support being "inadequate" and "lacking," I respectfully disagree. We have had numerous conversations where you acknowledged, "Please understand that there is nothing wrong with the add-on itself," indicating that the issue was not directly related to the add-on. Both I and the official Blendermarket support team have provided guidance, and I have personally explained how to enhance processing speed and utilize the add-on more effectively. I even offered to review your scene setup and track the footage myself, but you declined.
As previously mentioned, processing speed is heavily influenced by the footage provided. High-quality footage should contain clearly visible stationary objects for the camera to track. If external moving objects are present, masking them out can prevent tracking issues. In your case, working with 6K footage (6144x3160) involves processing 19.4 million pixels, which is significantly more than 1920x1080 footage with around 2 million pixels. Naturally, this will take longer to process, but this does not indicate a problem with the add-on or the support provided.
I appreciate your critique and will take it as constructive feedback, even though some points may not be accurate. I will continue to work on improving the add-on's performance, though it largely depends on Blender's camera reconstruction code. Rest assured, I am committed to making the add-on faster in future updates.
Best regards,
Axel