• Hitman Entertainment Studios

  about 2 hours ago

  Product Review: Medieval Knight Asset Pack by Small Studios - Critical Issues and Concerns

  I am writing to share my deeply disappointing experience with the Medieval Knight Asset Pack from Small Studios, which has significantly impacted our production timeline and budget. As a professional 3D artist, I feel compelled to provide a detailed account of the issues encountered to help other potential buyers make an informed decision.

  Purchase and File Discrepancies
  The seller advertised a comprehensive package including multiple file formats:

  OBJ format
  FBX format
  BLEND (Blender) files
  MAX (3ds Max) files
  Unreal Engine compatible files
  GLB format
  However, upon purchase and download (at a considerable cost of approximately $90), several of these promised file formats were completely missing from the package. This discrepancy immediately raised concerns about the product's integrity and the seller's transparency.

  Technical Issues and Compatibility
  Beyond the missing files, the assets that were included exhibited significant technical problems:

  The files demonstrate compatibility issues within Blender, causing unexpected glitches
  The incomplete file set severely limits cross-platform functionality
  The technical documentation provided is insufficient for troubleshooting
  Communication Attempts and Seller Response
  Over the past three days, I have made multiple attempts to contact the seller through the appropriate channels, seeking resolution for these issues. Despite numerous messages, the seller has remained completely unresponsive. This lack of communication is particularly problematic given:

  The significant cost of the asset pack
  The time-sensitive nature of our production schedule
  The fundamental issues requiring immediate attention
  Impact on Production
  The consequences of these issues have been substantial:

  Significant loss of production time
  Delays in project milestones
  Necessary reallocation of resources to source alternative assets
  Additional costs incurred due to the need to find replacement assets

  Resolution Steps Taken
  I have initiated the following actions:

  Documented all missing files and technical issues
  Contacted platform support to request a full refund
  Begun the process of seeking alternative assets for our project

  Recommendation
  Based on this experience, I cannot recommend this product or seller to other professionals in the industry.

  The combination of:

  Missing advertised files
  Technical glitches
  Complete lack of seller support
  Significant impact on production timelines
  makes this purchase a considerable risk for any production environment.
  I strongly recommend that the platform review this listing for compliance with their standards, particularly regarding the accuracy of advertised features and seller responsiveness requirements. The disparity between the promised and delivered product, combined with the total absence of support, raises serious concerns about the listing's continued presence on the platform.

  For other professionals considering this asset pack, I strongly advise exploring alternative options to avoid similar disruptions to their production pipelines. We have already begun sourcing replacement assets and will be proceeding with our refund request through official support channels.

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